Our current return policy is we will take each return on a case by case basis.

If there is any problem with your order by reason of our error, we will take full responsiblity in correcting the problem.

If you are unsatisfied with any of our products please write us and let us know.

We are willing to provide a full refund with the return of any product; but again, presently, this will be decided case by case.

When refunds are given they will be sent via Paypal, after receiving the returned merchandise. Shipping costs will be born by the sender.

For any questions about returns or requests regarding refunds, please write us:

tea@taiwanoolongtea.com

If you need to contact us directly by telephone, please send us an email and we can arrange that.